Help Desk Workflows (NWC43)

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Revision as of 14:21, 20 March 2021 by Kyle (talk | contribs) (Created page with "== Start of your shift == === Check List === * in Chrome open the following tabs: wiki.norwescon.org and helpdesk@norwescon.org inbox * Log into Discord and ensure that your n...")
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Start of your shift

Check List

  • in Chrome open the following tabs: wiki.norwescon.org and helpdesk@norwescon.org inbox
  • Log into Discord and ensure that your notifications for the staff server are set to '@mentions' and audible alerts are turned on
  • Verify that the channels #helpdesk, #webpage-help, #staff-help are unmuted
  • Join/activate the helpdesk voice channel
  • Log into Airmeet and go to the Arena

Income requests

Priority Ranking for incoming requets

Shared Inbox (helpdesk@norwescon.org)

Emails

Voicemails

Text Messages

Discord

#staff-help

#webpage-help

Processing requests

How to eculate a ticket

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