NWC 43 Discord Staff Server: Difference between revisions

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== Roles ==
== Roles ==
<big>coming soon</big>
{| class="wikitable"
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! Role !! Description
|-
| Admin || Discord Admin role (those who manage the backend of the platform)
|-
| Leadership || This is a private is assigned to Norwescon's Exec Team + Airmeet Core Team
|-
| Helpdesk || Tier 1 Help Desk Team
|-
| Security || Tier 2 Help Desk Security Team
|-
| Moderator || Gives the user the ability add and manage people on the server
|-
| Staff || Assigned to all staff on the server
|-
| Reg || Tier 2 Help Desk Reg team
|-
| Airmeet || Tier 2 Help Desk Airmeet Team
|-
| CM || Tier 3 Help Desk Convention Master Team
|-
| Stage Management || Programming's Stage Management Team (including Hosts)
|-
| Airmeet-Tier 3 || Tier 3 Help Desk Airmeet Team
|-
| Special Events || Our Special Events Team
|-
| sm-help || Our Stage Malmanagement Leadership Team & Direct Help for the Host Team
|-
| Airmeet-Admin || Everyone who is an 'Organizer' (aka admin) for our Airmeet Platform
|}

Revision as of 06:06, 23 March 2021

DRAFT

Overview

coming soon

Quick Start Guide

  1. If you do not have a discord account go to Discord.com and signup for an account
  2. You will need to get the join link from your Exec and/or Supervisor
  3. Go to the "#staff-new-to-server" channel and post your name (as it is shown on the Concom Org Chart) and your role/title(s)

How to get help on the discord server

One of the two main advantages to having access to the Staff Discord is having access to priority support from our help desk team.

I am a host

I have a technical question about Airmeet

Go the the chatroom #staff-help and use '@airmeet' followed by your question

I have a non-technical question

Go to the chatroom #stage-managment and use '@sm-help' followed by your question

I am not a host

I have a technical question about Airmeet

Go the the chatroom #staff-help and use '@helpdesk' followed by your question

I have a non-technical question

Go to the chatroom for your team and ask your question
If you do not have a chatroom for your team, you can ask in the #staff chatroom

Channels

Chat Channels

Channel Use Responsible Person/Department
#webpage-help This channel is on norwescon.org/help for the public to be able to contact our help desk team Help Desk, Convention Services
#staff-new-to-server New staff post here to request roles/privileges on the server Help Desk, Convention Services
#leadership For Execs to talk with each other and our the Core Team Help Desk, Convention Services
#airmeet-core-team Tactical Conversation Channel for the Airmeet Core Team (CS Leadership) to talk about issues related to the Airmeet Platform, use #airmeet-orgianizers to talk about future and or issues with things Help Desk, Convention Services
#airmeet-orgianizers This channel is a tactical conversation channel for all the Airmeet 'Orginzers' (aka admins) to talk about future changes to the backend of the platform and/or issue with what they are trying to us Keith Jewel, Platform Manager, Convention Services
#airmeet-edits Track change log for tracking changes to our Norwescon 43 event Keith Jewel, Platform Manager, Convention Services
#discord-edits Track change log for tracking changes to our Staff Discord Server Kyle Hall, IT & Safety Manager, Convention Services
#chatter for random staff chatter note related to other channels n/a
#staff-help Use this channel to contact the Help Desk Team. Help Desk, Convention Services
#helpdesk Tactical Channel for our help desk team to talk to one and another Help Desk, Convention Services
#security-private Tactical Channel for our security team to talk about things not for general eyes Security, Convention Services
#stage-Management Home of our Stage Management team where our hosts hangout and get their assignments Bernie, Programing
#productions-special-events Tactical chat room for our Productions Team to talk Special Events
#games-special-events Tactical chat room for our Gaming Team to talk Special Events
#faq-and-wiki-dev Used to talk about our needs for our FAQ and Wiki Special Events

Voice "Radio" Channels

Channel Use Responsible Person/Department
chatter random conversation channel for our staff Special Events
leadership For Execs to talk with each other and our the Core Team Help Desk, Convention Services
helpdesk tactical channel for our helpdesk team to talk/share things Help Desk, Convention Services
stage-management Tactical channel for our stage management team Programing
productions-special-events Tactical channel for our production team Special Events
games-special-events Tactical channel for our production team Special Events
Core Team Tactical channel for our Core Team to Convention Services

Roles

Role Description
Admin Discord Admin role (those who manage the backend of the platform)
Leadership This is a private is assigned to Norwescon's Exec Team + Airmeet Core Team
Helpdesk Tier 1 Help Desk Team
Security Tier 2 Help Desk Security Team
Moderator Gives the user the ability add and manage people on the server
Staff Assigned to all staff on the server
Reg Tier 2 Help Desk Reg team
Airmeet Tier 2 Help Desk Airmeet Team
CM Tier 3 Help Desk Convention Master Team
Stage Management Programming's Stage Management Team (including Hosts)
Airmeet-Tier 3 Tier 3 Help Desk Airmeet Team
Special Events Our Special Events Team
sm-help Our Stage Malmanagement Leadership Team & Direct Help for the Host Team
Airmeet-Admin Everyone who is an 'Organizer' (aka admin) for our Airmeet Platform
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