NWC 43 Discord Staff Server

Quick Start Guide

1. If you do not have a discord account go to Discord.com and signup for an account
2. You will need to get the join link from your Exec and/or Supervisor
3. Go to the "#staff-new-to-server" channel and post your name (as it is shown on the Concom Org Chart) and your role/title(s)

Recommend also checking our out the #start-here-discord-tips-and-tricks channel

Adding a Server

• Once you have the invite link to the Norwescon 43 Server, you can click the link and go through the prompts as the app launches. OR, you can do the following.
  1. Open Discord and log into your account
  2. Click the plus icon in the left sidebar of the app. It is green and towards the bottom. (Exact location dependent on how many servers you have joined.)
  3. Select "Join a Server"
  4. Paste in the invite link and hit "join"

Advanced Setup Recommendations

Apps

It is highly recommended to download and use the app version of discord both on your computer and smart device(s). These platforms are much more stable then the web version of the platform. https://discord.com/download

Voice Channels

The best way to think of the voice channels are the same as the radios we use at the hotel, but on steroids. This is where you can hear someone talk to you (and get your attention). Plus, you can also share your screen and/or video while you talk.
why is this so important you ask, as we can do this in Airmeet? Because for example, if you are having issue with something in Airmeet you can stay in your session AND share your screen with the Help Desk person (or your team's leadership) without leaving the session/table/etc.

Notifications

Notifications settings are one of the powerful functions of Discord and used right can change the experience from an annoying one to a very useful and gratifying experience. Notifications are set at two levels, you can set them at the server level and the system uses this as a default for other channels. Unless you set the second level which is individual level, you can override the server level notifications setting for a given channel.
NOTE: If you do not customize your notifications settings the amount of chatter on the server will likely overwhelm you.

Recommendations

• Set the server level notification settings to '@mention' by clicking on the 'ᐯ' in the top bar next to the server name then click on 'Notification Settings'

Discord Server Menu

• Then for the channels listed below (if you are on that team/have that role) I would recommend setting them to 'All Messages'
  

Channel Setting Menu

Channels recommended for 'All Messages'
For all staff

• #staff-announcements

For Execs & Core Team

• #leadership
• Your teams chat channel(s)

For On-Duty Tier 1 Help Desk Staff

• #webpage-help
• #staff-help
• #helpdesk

For Discord Admins

• #leadership
• #staff-new-to-server

There are 3 different settings for notifications

Function	Description
Use Server Default	Use whatever the Server level setting you have set
All Messages	Every message you will get a notification for
Only @mentions	Only messages that have a mention of you and/or a role that you have been assigned to you will get notifications for
Nothing	You will not get any 'notifications' for this sever/channel

How to get help on the discord server

One of the two main advantages to having access to the Staff Discord is having access to priority support from our help desk team.

I am a host

I have a technical question about Airmeet

Go the the chatroom #staff-help and use '@airmeet' followed by your question

I have a non-technical question

Go to the chatroom #stage-managment and use '@sm-help' followed by your question

I am not a host

I have a technical question about Airmeet

Go the the chatroom #staff-help and use '@helpdesk' followed by your question

I have a non-technical question

Go to the chatroom for your team and ask your question
If you do not have a chatroom for your team, you can ask in the #staff chatroom

Cannot find what you are looking for?

You can:

• Check out our Staff Discord Tips & Tricks Page
• Ask in the #staff-help channel on the discord server
• Visit the Norwescon Help Page on our website: https://norwescon.org/help

Channels

Chat Channels

Public Channels

Channel	Use	Responsible Person/Department	Who has access?
#public-help	This channel is on norwescon.org/help for the public to be able to contact our help desk team	Help Desk, Convention Services	Everyone
start-here-discord-tips-and-tricks	New staff post here to request roles/privileges on the server	Help Desk, Convention Services	Everyone (read-only), Admin, Airmeet-Admin
#staff-new-to-server	New staff post here to request roles/privileges on the server	Help Desk, Convention Services	Everyone

Leadership, Organizers and Admins

Channel	Use	Responsible Person/Department	Who has access?
#exec-leadership-private	For Execs to talk with each other and our the Core Team	Help Desk, Convention Services	Exec Team and Airmeet Core Team
#airmeet-core-team-private	Tactical Conversation Channel for the Airmeet Core Team (CS Leadership) to talk about issues related to the Airmeet Platform, use #airmeet-orgianizers to talk about future and or issues with things	Help Desk, Convention Services	Airemeet Core Team
#airmeet-orgianizers-private	This channel is a tactical conversation channel for all the Airmeet 'Orginzers' (aka admins) to talk about future changes to the backend of the platform and/or issue with what they are trying to us	Keith Jewel, Platform Manager, Convention Services	Airmeet Event Managers/Organizers
#airmeet-edits-log-private	Track change log for tracking changes to our Norwescon 43 event. NOTE: this is not for conversations about a change, just a log of what we changed.	Keith Jewel, Platform Manager, Convention Services	Airmeet Event Managers/Organizers
#discord-edits-log-private	Track change log for tracking changes to our Staff Discord Server. NOTE: this is not for conversations about a change, just a log of what we changed.	Kyle Hall, IT & Safety Manager, Convention Services	Discord Admins
#dtrack-changes-private	This a tactical channel for the members of the 'track changes' team to talk about changes being made via the trackchanges@norwescon.org workflow....	Programing Exec	Track Changes, Airmeet-Admin, Admin

All Staff Channels

Channel	Use	Responsible Person/Department	Who has access?
#staff-announcements	To share announcements to all staff during the event.	Kyle Hall, IT & Safety Manager, Convention Services	Airmeet Admins, Leadership, All Staff (read-only)
#all-staff	This is the chat channel for any conversation that does not fit in another channel and/or with people who do not have the between two people who do not have the same channel(s)	Help Desk, Convention Services	All Staff
#chatter	This chat channel is for random conversations that are not official 'work' conversations	n/a	All Staff
#staff-help	Use this channel to contact the Help Desk Team.	Help Desk, Convention Services	All Staff

Staff Team Channels

Channel	Use	Responsible Person/Department	Who has access?
#helpdesk-private	Tactical Channel for our help desk team to talk to one and another	Help Desk, Convention Services	Help Desk Staff (all teams)
#security-private	Tactical Channel for our security team to talk about things not for general eyes	Security, Convention Services	Tier 2 Help Desk - Conduct/Security
#stage-Management-private	Home of our Stage Management team where our hosts hangout and get their assignments	Bernie, Programing	Stage Management Team
#productions-special-events-private	Tactical chat room for our Productions Team to talk	Special Events	Special Event Staff
#games-special-events-private	Tactical chat room for our Gaming Team to talk	Special Events	Special Event Staff, Game Hosts
#faq-and-wiki-dev	Used to talk about our needs for our FAQ and Wiki	Special Events	All Staff

Voice "Radio" Channels

Channel	Use	Responsible Person/Department	Who has access?
chatter	random conversation channel for our staff	Special Events	All Staff
helpdesk	tactical channel for our helpdesk team to talk/share things and work through things with staff who need help	Help Desk, Convention Services	All Staff
exec-leadership-private	For Execs to talk with each other and our the Core Team	Help Desk, Convention Services	Exec Team & Airmeet Core Team
stage-management-private	Tactical channel for our stage management team	Programing	Stage Management Team
productions-special-events-private	Tactical channel for our production team	Special Events	Special Events Staff
games-special-events-private	Tactical channel for our gamming team	Special Events	Special Event Staff
Core Team-private	Tactical channel for our Core Team to	Convention Services	Airmeet Core Team

Roles

Role	Description
Admin	Discord Admin role (those who manage the backend of the platform)
Leadership	This is a private is assigned to Norwescon's Exec Team + Airmeet Core Team
Helpdesk	Tier 1 Help Desk Team
Security	Tier 2 Help Desk Security Team
Moderator	Gives the user the ability add and manage people on the server
Staff	Assigned to all staff on the server
Reg	Tier 2 Help Desk Reg team
Airmeet	Tier 2 Help Desk Airmeet Team
CM	Tier 3 Help Desk Convention Master Team
Stage Management	Programming's Stage Management Team (including Hosts)
Airmeet-Tier 3	Tier 3 Help Desk Airmeet Team
Special Events	Our Special Events Team
sm-help	Our Stage Malmanagement Leadership Team & Direct Help for the Host Team
Airmeet-Admin	Everyone who is an 'Organizer' (aka admin) for our Airmeet Platform