Airmeet Session Host Checkoff List: Difference between revisions

From Norwescon Wiki
Jump to navigation Jump to search
(Created page with "Please remember that you are the face of the Convention to our Pros. Please provide them with a pleasant, professional experience. Once the panel has begun, please stay Hidd...")
 
No edit summary
 
(32 intermediate revisions by 5 users not shown)
Line 1: Line 1:
Please remember that you are the face of the Convention to our Pros. Please provide them with a pleasant, professional experience. Once the panel has begun, please stay Hidden and avoid interacting with the Panelists.
Thanks for volunteering to be an Airmeet Session Host!!!! This role will be largely hidden and behind the scenes, but we definitely see you and appreciate your contribution! This guide is meant to a brief guide. If you need more in-depth information, check out the [[Airmeet Session Host Guide]]. You can also return to the [[Help (NWC43)|main Norwescon 43 Help page]].
 
==General Reminders==
'''''If you have misplaced the log-in for the Airmeet, do not try to go to the main Airmeet page to log-in. Instead, use this link to find the place to log-in. https://www.airmeet.com/e/75b97190-74cc-11eb-880f-c3e5b66a28ed'''''
 
* '''Whenever possible try to open your HOST account in a 'incognito window'''' 
* You are the face of Norwescon to our Pros. Please provide them with a pleasant, professional experience.  
* Before you move from the Backstage Area and start the panel, don't forget to "hide" yourself by clicking on the eye button. Your goal is to be the silent manager of the event.
* If you need a cheat sheet for what panel is coming up next during your shift, check guidebook, the panel descriptions on the website, OR ask in the #stage-management channel.
* If you need to miss a shift, we understand. Life happens! Please let us know though either via Discord, email, or phone. Contact info below.


== Host login ==
== Host login ==
'''YOU MUST LOG-OUT OF AIRMEET WITH YOUR PERSONAL ACCOUNT BEFORE DOING YOUR SHIFT AS A SESSION HOST'''
* You will need to go to Discord #stage-management-private discussion to receive your Hosting login for your sessions 30 minutes before your shift is scheduled to start. (https://discord.gg/SGTVFaN5vz)
* Make sure that the prior Session Host has "checked" their host credentials back in. If you log-in before they've logged out, you will end up booting them. Remember, there can be only one.
* Once you receive your login, you will need to log out of Airmeet as an attendee and login using the Host credentials.
* Go to your Stage 10 minutes before the session is scheduled to begin and prepare to greet your panelists.
* At the end of your Session Host shift, log-out of Airmeet with the host credentials.
* Go back to the #stage-management-private channel and "check" your credentials back in.
* Return to the convention with your personal credentials and enjoy!
==Session Start==
* Go to the Backstage area for your session approximately 15 minutes prior to the sessions start time.
* Greet panelists
* Perform Tech Check
* Discuss Co-Host option with Moderator as well as how to handle the Q&A feed
* Start the Session by hiding yourself and then hitting the start button. (Remind the co-host that you will be in charge of doing this.)
== Greeting ==
* Welcome to the BackStage area of your panel. I’m ________ and I will be your Session Host. I will operate the technical end of the panel and answer any questions you may have. Here in the BackStage area, we can have private conversations and work out any problems before I start your panel session.
* ______ will be your Panel Moderator. 
* I will be watching but not visible in during the panel. I will monitor the session to make sure that any problems are handled quickly.


You will need to go to Discord #Stage Management discussion to receive your Hosting login for your sessions. https://discord.gg/SGTVFaN5vz.  Once you receive your login, you will need to log out of Airmeet and login using the Host credentials. Go to your Stage 15 minutes before the session is scheduled to begin and prepare to greet your panelists.  After your shift, return to Discord and turn in your login so that the next Host can use them for their shift.
== Greeting. ==
Welcome to the BackStage area of your panel. I’m ________ and I will be your Room Host. I will operate the technical end of the panel and answer any questions you may have. Here in the BackStage area, we can have private conversations and work out any problems before I start your panel session.
== Tech check ==
== Tech check ==
Let’s make sure your setup is optimized for the best experience for our attendees. (Check their video and sound setups).
 
== Intros. ==
* Let’s make sure your setup is optimized for the best experience for our attendees. (Check their video and sound setups).
______ will be your Panel Moderator, I will be watching but not visible in this session. I will monitor the session to make sure that any problems are handled quickly.
 
If your Moderator does not show up, contact Stage Management via Discord and we will designate another one. If a Panelist does not show up, let us know on Discord and we will direct how to proceed.
== Co-Host ==
== Co-Host. ==
 
Discuss with the Moderator about Co-Host duties and determine their level of comfort with performing them during the panel. If they need assistance during the panel, support them so that they have confidence the panel will be successful Make the Moderator a Co-Host so that they can operate the Microphone and Comment deletion functions if desired.  
* Discuss with the Moderator about Co-Host duties and determine their level of comfort with performing them during the panel. If they need assistance during the panel, support them so that they have confidence the panel will be successful.
<BR>Remind moderator that you will start the session...don’t click the START button.
* A moderator will need to be a co-host if they want to operate the microphone and mark questions in the Q& as resolved instead of asking you to do so.
== Begin. ==
** Remind the moderator of the Q&A feed so they can mention it to attendees.
When everyone is ready, hide yourself then Start the session.
** Remind them that they can filter questions by upvote, all, or resolved.
== Monitor. ==
*If a moderator needs to be able to use Airmeet captions, they CANNOT be a co-host. Remember to ask them if that’s the case.  
Monitor the session, especially the Session Feed for inappropriate comments, delete as necessary.
*Remind moderator that you will start the session. They should not click the start button.
== 30 Minutes. ==
 
At 30 minutes, drop this link into the Session Feed so that people can provide panel feedback to the convention:
==Someone's Missing?==
XXXXXXXXXXX
 
== Ending. ==  
* If your Moderator does not show up by 5 minutes before the panel, ask another panelist if they are willing to act as the moderator and if they would like co-hosting responsibilities. Let Stage Management know about the switch on the Discord (#stage-management-private) after the panel begins.
At 5 minutes to the end of the session, notify the panel of impending end time by putting a comment in the Session Feed.<BR>
* If a panelist does not show up for a panel, also let us know on Discord after the panel begins.
'''HEADS UP, this session will end in FIVE MINUTES.'''<br>
* If no panelists have checked-in, then at the designated start time, start the session.
At the designated time, end the session.
 
== Stand by. ==
==During Session==
Take a break, then stand by Backstage for the next panelists to arrive.
 
== Help. ==
* When everyone is ready, hide yourself then start the session.
We will have both Stage Management staff and Tech staff online in the Discord chatroom should you need further guidance.   
* If no panelists had arrived and they are not pulled into the session by Airmeet, let the audience know that the session is cancelled.
For technical airmeet help go to the #staff-help channel and type @airmeet as part of your request.   
* If you need to run videos you will need your session code to find the videos, available from the [[NWC43 Host Session List]].  
For stage management help #stage-management channel and type  @sm-help as part of your request.
 
Make sure in advance that you are registered and able to log in to Discord.
== Monitor ==
<br><br>
 
In case of Emergency, you can text Bernie at 360-710-5725 or Scot at 425-346-7349.
* Monitor the session, especially the Session Feed for inappropriate comments, delete as necessary.
Airmeet FAQ: https://help.airmeet.com/hc<br>
* If an attendee is being disruptive, you can block them. Blocking an attendee will prohibit them from interacting with the panel but they will still be able to watch. They will be blocked from all interaction until the block is undone so also REPORT that you’ve blocked them in the Discord in the #staff-help channel by @Helpdesk.
Norwescon Help Desk Link: https://norwescon.org/help<br>
* If you need help, go to #staff-help on the Discord and @Helpdesk. This will get you help.
Training Airmeet: https://www.airmeet.com/event/7b3496c0-8121-11eb-92df-677d899a473c<br>
* If you have a Code of Conduct issue, do not include details in your initial message. Wait for the Helpdesk person to respond to you. They will direct message you for more information. 
Discord Invite: https://discord.gg/SGTVFaN5vz<br>
* If a comment needs to be reported, please also flag that on the Discord in the #stage-management-private channel by @sm-help.
Signup Genius: Train https://www.signupgenius.com/go/10c0c4eacab2ea2f9c52-nwc43room<br>
* If the moderator is not going to mark questions in the Q&A as resolved, also monitor that and do so.
Rooms
 
==Hosting Readings==
 
* Check in with your panelist/reader while backstage. Ask them if they need a verbal or written warning about time.
** If written, follow normal procedure of posting in chat.
** If verbal, make sure that your camera is turned off in the video settings. Then, at the appropriate time, unhide yourself, wait for an opportune moment in the reading, and then gently interrupt.
*Readings are normally 25 minute sessions. The session is broken down into the reading of about 15 minutes followed by questions.
*At 20 minutes into the session, give the Reader a 5 minute warning.
 
== Ending ==  
'''REMEMBER PANELS END ON THE 45 MINUTE MARK''' I.e. 2:45, not 3:00.
 
* At 5 minutes prior to the end of the panel, notify the panel of the impending end time by putting a comment in the Session Feed.
** '''HEADS UP, this session will end in FIVE MINUTES'''
* End your session on time! Don't cut anyone off mid-word but do interrupt if needed to end on time.
* Once you have ended the session, take a break! Stretch! Get some water!
* Start the process all over again 10 minutes before your next session begins and be backstage to greet panelists.
 
== Help ==
* We will have both Stage Management staff and Tech staff online in the Discord chatroom should you need further guidance.   
* For technical Airmeet help go to the #staff-help channel and type @airmeet as part of your request.   
* For stage management help #stage-management-private channel and type  @sm-help as part of your request.
* Make sure in advance that you are registered and able to log in to Discord.
 
'''In case of Emergency, Bernie and Scot's phone numbers are available in your reminder emails and on Discord.'''
* Airmeet FAQ: https://help.airmeet.com/hc
* Norwescon Help Desk Link: https://norwescon.org/help
* Discord Invite: Found in your host confirmation email.
 
[[Category: Norwescon 43]] [[Category: Airmeet]]

Latest revision as of 13:16, 2 April 2021

Thanks for volunteering to be an Airmeet Session Host!!!! This role will be largely hidden and behind the scenes, but we definitely see you and appreciate your contribution! This guide is meant to a brief guide. If you need more in-depth information, check out the Airmeet Session Host Guide. You can also return to the main Norwescon 43 Help page.

General Reminders

If you have misplaced the log-in for the Airmeet, do not try to go to the main Airmeet page to log-in. Instead, use this link to find the place to log-in. https://www.airmeet.com/e/75b97190-74cc-11eb-880f-c3e5b66a28ed

  • Whenever possible try to open your HOST account in a 'incognito window'
  • You are the face of Norwescon to our Pros. Please provide them with a pleasant, professional experience.
  • Before you move from the Backstage Area and start the panel, don't forget to "hide" yourself by clicking on the eye button. Your goal is to be the silent manager of the event.
  • If you need a cheat sheet for what panel is coming up next during your shift, check guidebook, the panel descriptions on the website, OR ask in the #stage-management channel.
  • If you need to miss a shift, we understand. Life happens! Please let us know though either via Discord, email, or phone. Contact info below.

Host login

YOU MUST LOG-OUT OF AIRMEET WITH YOUR PERSONAL ACCOUNT BEFORE DOING YOUR SHIFT AS A SESSION HOST

  • You will need to go to Discord #stage-management-private discussion to receive your Hosting login for your sessions 30 minutes before your shift is scheduled to start. (https://discord.gg/SGTVFaN5vz)
  • Make sure that the prior Session Host has "checked" their host credentials back in. If you log-in before they've logged out, you will end up booting them. Remember, there can be only one.
  • Once you receive your login, you will need to log out of Airmeet as an attendee and login using the Host credentials.
  • Go to your Stage 10 minutes before the session is scheduled to begin and prepare to greet your panelists.
  • At the end of your Session Host shift, log-out of Airmeet with the host credentials.
  • Go back to the #stage-management-private channel and "check" your credentials back in.
  • Return to the convention with your personal credentials and enjoy!

Session Start

  • Go to the Backstage area for your session approximately 15 minutes prior to the sessions start time.
  • Greet panelists
  • Perform Tech Check
  • Discuss Co-Host option with Moderator as well as how to handle the Q&A feed
  • Start the Session by hiding yourself and then hitting the start button. (Remind the co-host that you will be in charge of doing this.)

Greeting

  • Welcome to the BackStage area of your panel. I’m ________ and I will be your Session Host. I will operate the technical end of the panel and answer any questions you may have. Here in the BackStage area, we can have private conversations and work out any problems before I start your panel session.
  • ______ will be your Panel Moderator.
  • I will be watching but not visible in during the panel. I will monitor the session to make sure that any problems are handled quickly.

Tech check

  • Let’s make sure your setup is optimized for the best experience for our attendees. (Check their video and sound setups).

Co-Host

  • Discuss with the Moderator about Co-Host duties and determine their level of comfort with performing them during the panel. If they need assistance during the panel, support them so that they have confidence the panel will be successful.
  • A moderator will need to be a co-host if they want to operate the microphone and mark questions in the Q& as resolved instead of asking you to do so.
    • Remind the moderator of the Q&A feed so they can mention it to attendees.
    • Remind them that they can filter questions by upvote, all, or resolved.
  • If a moderator needs to be able to use Airmeet captions, they CANNOT be a co-host. Remember to ask them if that’s the case.
  • Remind moderator that you will start the session. They should not click the start button.

Someone's Missing?

  • If your Moderator does not show up by 5 minutes before the panel, ask another panelist if they are willing to act as the moderator and if they would like co-hosting responsibilities. Let Stage Management know about the switch on the Discord (#stage-management-private) after the panel begins.
  • If a panelist does not show up for a panel, also let us know on Discord after the panel begins.
  • If no panelists have checked-in, then at the designated start time, start the session.

During Session

  • When everyone is ready, hide yourself then start the session.
  • If no panelists had arrived and they are not pulled into the session by Airmeet, let the audience know that the session is cancelled.
  • If you need to run videos you will need your session code to find the videos, available from the NWC43 Host Session List.

Monitor

  • Monitor the session, especially the Session Feed for inappropriate comments, delete as necessary.
  • If an attendee is being disruptive, you can block them. Blocking an attendee will prohibit them from interacting with the panel but they will still be able to watch. They will be blocked from all interaction until the block is undone so also REPORT that you’ve blocked them in the Discord in the #staff-help channel by @Helpdesk.
  • If you need help, go to #staff-help on the Discord and @Helpdesk. This will get you help.
  • If you have a Code of Conduct issue, do not include details in your initial message. Wait for the Helpdesk person to respond to you. They will direct message you for more information.
  • If a comment needs to be reported, please also flag that on the Discord in the #stage-management-private channel by @sm-help.
  • If the moderator is not going to mark questions in the Q&A as resolved, also monitor that and do so.

Hosting Readings

  • Check in with your panelist/reader while backstage. Ask them if they need a verbal or written warning about time.
    • If written, follow normal procedure of posting in chat.
    • If verbal, make sure that your camera is turned off in the video settings. Then, at the appropriate time, unhide yourself, wait for an opportune moment in the reading, and then gently interrupt.
  • Readings are normally 25 minute sessions. The session is broken down into the reading of about 15 minutes followed by questions.
  • At 20 minutes into the session, give the Reader a 5 minute warning.

Ending

REMEMBER PANELS END ON THE 45 MINUTE MARK I.e. 2:45, not 3:00.

  • At 5 minutes prior to the end of the panel, notify the panel of the impending end time by putting a comment in the Session Feed.
    • HEADS UP, this session will end in FIVE MINUTES
  • End your session on time! Don't cut anyone off mid-word but do interrupt if needed to end on time.
  • Once you have ended the session, take a break! Stretch! Get some water!
  • Start the process all over again 10 minutes before your next session begins and be backstage to greet panelists.

Help

  • We will have both Stage Management staff and Tech staff online in the Discord chatroom should you need further guidance.
  • For technical Airmeet help go to the #staff-help channel and type @airmeet as part of your request.
  • For stage management help #stage-management-private channel and type @sm-help as part of your request.
  • Make sure in advance that you are registered and able to log in to Discord.

In case of Emergency, Bernie and Scot's phone numbers are available in your reminder emails and on Discord.