Difference between revisions of "Discord Staff Server"

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[[Category: Norwescon 43]] [[Category: Discord]]

Revision as of 06:59, 25 March 2021

Quick Start Guide

  1. If you do not have a discord account go to Discord.com and signup for an account
  2. You will need to get the join link from your Exec and/or Supervisor
  3. Go to the "#staff-new-to-server" channel and post your name (as it is shown on the Concom Org Chart) and your role/title(s)

Recommend also checking our out the #start-here-discord-tips-and-tricks channel

Advanced Setup Recommendations

Apps

It is highly recommended to download and use the app version of discord both on your computer and smart device(s). These platforms are much more stable then the web version of the platform. https://discord.com/download

Voice Channels

The best way to think of the voice channels are the same as the radios we use at the hotel, but on steroids. This is where you can hear someone talk to you (and get your attention). Plus, you can also share your screen and/or video while you talk.
why is this so important you ask, as we can do this in Airmeet? Because for example, if you are having issue with something in Airmeet you can stay in your session AND share your screen with the Help Desk person (or your team's leadership) without leaving the session/table/etc.

Notifications

Notifications settings are one of the powerful functions of Discord and used right can change the experience from an annoying one to a very useful and gratifying experience. Notifications are set at two levels, you can set them at the server level and the system uses this as a default for other channels. Unless you set the second level which is individual level, you can override the server level notifications setting for a given channel.
NOTE: If you do not customize your notifications settings the amount of chatter on the server will likely overwhelm you.

Recommendations

  • Set the server level notification settings to '@mention' by clicking on the 'ᐯ' in the top bar next to the server name then click on 'Notification Settings'
Discord Server Menu
  • Then for the channels listed below (if you are on that team/have that role) I would recommend setting them to 'All Messages'
Channel Setting Menu

Channels recommended for 'All Messages'
For all staff

  • #staff-announcements

For Execs & Core Team

  • #leadership
  • Your teams chat channel(s)

For On-Duty Tier 1 Help Desk Staff

  • #webpage-help
  • #staff-help
  • #helpdesk

For Discord Admins

  • #leadership
  • #staff-new-to-server

There are 3 different settings for notifications

Function Description
Use Server Default Use whatever the Server level setting you have set
All Messages Every message you will get a notification for
Only @mentions Only messages that have a mention of you and/or a role that you have been assigned to you will get notifications for
Nothing You will not get any 'notifications' for this sever/channel

How to get help on the discord server

One of the two main advantages to having access to the Staff Discord is having access to priority support from our help desk team.

I am a host

I have a technical question about Airmeet

Go the the chatroom #staff-help and use '@airmeet' followed by your question

I have a non-technical question

Go to the chatroom #stage-managment and use '@sm-help' followed by your question

I am not a host

I have a technical question about Airmeet

Go the the chatroom #staff-help and use '@helpdesk' followed by your question

I have a non-technical question

Go to the chatroom for your team and ask your question
If you do not have a chatroom for your team, you can ask in the #staff chatroom

Cannot find what you are looking for?

You can:

Channels

Chat Channels

Public Channels

Channel Use Responsible Person/Department
#webpage-help This channel is on norwescon.org/help for the public to be able to contact our help desk team Help Desk, Convention Services
#staff-new-to-server New staff post here to request roles/privileges on the server Help Desk, Convention Services

Leadership, Orgganizers and Admins

Channel Use Responsible Person/Department Who has access?
#exec-leadership-private For Execs to talk with each other and our the Core Team Help Desk, Convention Services Exec Team and Airmeet Core Team
#airmeet-core-team-private Tactical Conversation Channel for the Airmeet Core Team (CS Leadership) to talk about issues related to the Airmeet Platform, use #airmeet-orgianizers to talk about future and or issues with things Help Desk, Convention Services Airemeet Core Team
#airmeet-orgianizers-private This channel is a tactical conversation channel for all the Airmeet 'Orginzers' (aka admins) to talk about future changes to the backend of the platform and/or issue with what they are trying to us Keith Jewel, Platform Manager, Convention Services Airmeet Event Managers/Organizers
#airmeet-edits-private Track change log for tracking changes to our Norwescon 43 event Keith Jewel, Platform Manager, Convention Services Airmeet Event Managers/Organizers
#discord-edits-private Track change log for tracking changes to our Staff Discord Server Kyle Hall, IT & Safety Manager, Convention Services Discord Admins

Staff Channels

Channel Use Responsible Person/Department Who has access?
#staff-announcements To share announcements to all staff during the event. Kyle Hall, IT & Safety Manager, Convention Services Airmeet Admins, Leadership, All Staff (read-only)
#all-staff This is the chat channel for any conversation that does not fit in another channel and/or with people who do not have the between two people who do not have the same channel(s) Help Desk, Convention Services All Staff
#staff-help Use this channel to contact the Help Desk Team. Help Desk, Convention Services All Staff
#chatter This chat channel is for random conversations that are not official 'work' conversations n/a All Staff
#helpdesk-private Tactical Channel for our help desk team to talk to one and another Help Desk, Convention Services Help Desk Staff (all teams)
#security-private Tactical Channel for our security team to talk about things not for general eyes Security, Convention Services Tier 2 Help Desk - Conduct/Security
#stage-Management-private Home of our Stage Management team where our hosts hangout and get their assignments Bernie, Programing Stage Management Team
#productions-special-events-private Tactical chat room for our Productions Team to talk Special Events Special Event Staff
#games-special-events-private Tactical chat room for our Gaming Team to talk Special Events Special Event Staff
#faq-and-wiki-dev Used to talk about our needs for our FAQ and Wiki Special Events All Staff

Voice "Radio" Channels

Channel Use Responsible Person/Department Who has access?
chatter random conversation channel for our staff Special Events All Staff
helpdesk tactical channel for our helpdesk team to talk/share things and work through things with staff who need help Help Desk, Convention Services All Staff
exec-leadership-private For Execs to talk with each other and our the Core Team Help Desk, Convention Services Exec Team & Airmeet Core Team
stage-management-private Tactical channel for our stage management team Programing Stage Management Team
productions-special-events-private Tactical channel for our production team Special Events Special Events Staff
games-special-events-private Tactical channel for our gamming team Special Events Special Event Staff
Core Team-private Tactical channel for our Core Team to Convention Services Airmeet Core Team

Roles

Role Description
Admin Discord Admin role (those who manage the backend of the platform)
Leadership This is a private is assigned to Norwescon's Exec Team + Airmeet Core Team
Helpdesk Tier 1 Help Desk Team
Security Tier 2 Help Desk Security Team
Moderator Gives the user the ability add and manage people on the server
Staff Assigned to all staff on the server
Reg Tier 2 Help Desk Reg team
Airmeet Tier 2 Help Desk Airmeet Team
CM Tier 3 Help Desk Convention Master Team
Stage Management Programming's Stage Management Team (including Hosts)
Airmeet-Tier 3 Tier 3 Help Desk Airmeet Team
Special Events Our Special Events Team
sm-help Our Stage Malmanagement Leadership Team & Direct Help for the Host Team
Airmeet-Admin Everyone who is an 'Organizer' (aka admin) for our Airmeet Platform