Difference between revisions of "Radio Quick Ref - Discord Operator"

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(Created page with "'''NOTE: This information has not been updated for NWC 44''' ConComm Dispatch examples and notes (ConComm dispatch is also known as Seat2 or Call Receiver) Your equipment: C...")
 
 
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'''NOTE: This information has not been updated for NWC 44'''
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Discord Dispatch examples and notes (Discord dispatch is also known as Seat2 or Call Receiver)
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= Your equipment =
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== On your Desk ==
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* InterOp1 Main Radio
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* Special Events/Transportation/Tech Radio (this radio will scan between these three channels)
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* Telephone
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* Computer with three monitors
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== Behind you ==
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* Portable Radio
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* Printer shared between all stations
  
ConComm Dispatch examples and notes (ConComm dispatch is also known as Seat2 or Call Receiver)
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= At the end of your shift =
Your equipment:
 
Concomm Main Radio
 
Transportation/Tech Radio (this radio will scan between these two channels)
 
Telephone
 
Computer with Two monitors
 
Behind you:
 
Portable Radio
 
Printer shared between all stations
 
If you need to have a lengthy conversation with someone on the ConComm, switch them to one of the Talk channels and use the portable radio from behind you. That way you can still be available for a call for Dispatch on Calling.
 
 
 
At the end of your shift
 
 
Pass on tie-ins to outgoing Call Receiver (both of you must sign off on the information transfer)
 
Pass on tie-ins to outgoing Call Receiver (both of you must sign off on the information transfer)
At the beginning of your shift.
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= At the beginning of your shift. =
Verify all equipment is operational. (telephone dial tone, all 3 radios, computer)
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* Verify all equipment is operational. (telephone dial tone, all 3 radios, computer)
Receive any tie-ins from the outgoing Call Receiver (if any), or Security Dispatcher. (both of you must sign off on the information transfer)
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* Receive any tie-ins from the outgoing Discord Operator (if any), or Radio Operator. (both of you must sign off on the information transfer)
 
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You have two radios (plus Discord and the phone) to pay close attention to as well as being the assistant to the Security dispatcher.   
You have two stations (one radio and one phone) to pay close attention to as well as being the assistant to the Security dispatcher.   
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* Radio: You answer to calls on any of the InterOp and/or Special Event/Transportation/Tech for "Radio," "Dispatch" or "Security."
Radio: You answer to calls on Calling (which is the main ConComm channel) for "Dispatch" or "Security."
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* Phone: You answer this phone with "Norwescon Radio"
Phone: You answer this phone with "Norwescon Dispatch"
 
  
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= CAD (Computer Aided Dispatch) Software =
 
Regardless of where the call originates, you write or type whatever information comes to you.  The information needs to be entered into the CAD system, but if you aren't familiar enough with the CAD to enter the information in real-time, you can use a notepad document or paper. If you use notepad, <F5> will enter a time stamp. If you use paper, you much write the time and the date needs to noted somehow in a fashion that anyone reviewing it will be able to determine what date and time that call came in and what happened with that call.
 
Regardless of where the call originates, you write or type whatever information comes to you.  The information needs to be entered into the CAD system, but if you aren't familiar enough with the CAD to enter the information in real-time, you can use a notepad document or paper. If you use notepad, <F5> will enter a time stamp. If you use paper, you much write the time and the date needs to noted somehow in a fashion that anyone reviewing it will be able to determine what date and time that call came in and what happened with that call.
If the inbound call is an Emergency or Priority Call, the Security Dispatcher will NEED to act on it. Getting it into the CAD quickly is a good idea, but if you need to, and the Security Dispatcher isn't already swamped with other things, you can pass the information directly.
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If the inbound call is an Emergency or Priority Call, the Radio Operator will NEED to act on it. Getting it into the CAD quickly is a good idea, but if you need to, and the Radio Operator isn't already swamped with other things, you can pass the information directly.
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[[Category: Norwescon 44]] [[Category: Radio]] [[Category: Safety]] [[Category: Radio Quick Reference]]

Latest revision as of 12:32, 24 March 2022

Discord Dispatch examples and notes (Discord dispatch is also known as Seat2 or Call Receiver)

Your equipment

On your Desk

  • InterOp1 Main Radio
  • Special Events/Transportation/Tech Radio (this radio will scan between these three channels)
  • Telephone
  • Computer with three monitors

Behind you

  • Portable Radio
  • Printer shared between all stations

At the end of your shift

Pass on tie-ins to outgoing Call Receiver (both of you must sign off on the information transfer)

At the beginning of your shift.

  • Verify all equipment is operational. (telephone dial tone, all 3 radios, computer)
  • Receive any tie-ins from the outgoing Discord Operator (if any), or Radio Operator. (both of you must sign off on the information transfer)

You have two radios (plus Discord and the phone) to pay close attention to as well as being the assistant to the Security dispatcher.

  • Radio: You answer to calls on any of the InterOp and/or Special Event/Transportation/Tech for "Radio," "Dispatch" or "Security."
  • Phone: You answer this phone with "Norwescon Radio"

CAD (Computer Aided Dispatch) Software

Regardless of where the call originates, you write or type whatever information comes to you. The information needs to be entered into the CAD system, but if you aren't familiar enough with the CAD to enter the information in real-time, you can use a notepad document or paper. If you use notepad, <F5> will enter a time stamp. If you use paper, you much write the time and the date needs to noted somehow in a fashion that anyone reviewing it will be able to determine what date and time that call came in and what happened with that call.

If the inbound call is an Emergency or Priority Call, the Radio Operator will NEED to act on it. Getting it into the CAD quickly is a good idea, but if you need to, and the Radio Operator isn't already swamped with other things, you can pass the information directly.