Difference between revisions of "Safety Department Roles"

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(Safety Support (Staff/Volunteer))
Line 11: Line 11:
 
  Reports to: Safety Manager On-Duty
 
  Reports to: Safety Manager On-Duty
 
  Badge Color Yellow
 
  Badge Color Yellow
  PIPs LT CMD
+
  PIPs )4 Role Type: On-site only
Role Type: On-site only
 
 
  Endorsement Requirements (old): PTRL 3 and IC2 or above
 
  Endorsement Requirements (old): PTRL 3 and IC2 or above
 +
Age requirement: 21+
 
The Ambassador Shift Supervisor is a floating title that is assigned to the supervisor that is responsible for all Ambassadors, regardless of role or assignment that are on-duty at the time. Is the primary point of contact for Norwescon management.
 
The Ambassador Shift Supervisor is a floating title that is assigned to the supervisor that is responsible for all Ambassadors, regardless of role or assignment that are on-duty at the time. Is the primary point of contact for Norwescon management.
  
 
=== Safety Ambassador Supervisor ===
 
=== Safety Ambassador Supervisor ===
  Reports to: Safety Manager On-Duty
+
  Reports to: Safety Ambassador Shift Supervisor
 
  Badge Color Yellow
 
  Badge Color Yellow
  PIPs LT CMD
+
  PIPs O3
 
  Role Type: Pre-event and on-site
 
  Role Type: Pre-event and on-site
 
  Endorsement Requirements (old): PTRL 3 and IC2 or above
 
  Endorsement Requirements (old): PTRL 3 and IC2 or above
 +
Age requirement: 21+
 
The Safety Ambassador Supervisor are responsible for mentoring and building up the rest of the Safety Ambassador Team. They are commonly the Incident Commander for Simple Incident Responses with 3 to 8 Safety Team involved. When Assigned they may conduct follow-up on incident reports when necessary. They are self-motivated inviduals with a proven customer service track record. They must have a strong understanding of Norwescon's polices and culture. Being not only self-limiting within his/her skill set and knowledge but must also be proactive in limiting those around them within their skillset/safety as well.
 
The Safety Ambassador Supervisor are responsible for mentoring and building up the rest of the Safety Ambassador Team. They are commonly the Incident Commander for Simple Incident Responses with 3 to 8 Safety Team involved. When Assigned they may conduct follow-up on incident reports when necessary. They are self-motivated inviduals with a proven customer service track record. They must have a strong understanding of Norwescon's polices and culture. Being not only self-limiting within his/her skill set and knowledge but must also be proactive in limiting those around them within their skillset/safety as well.
  
 
=== Safety Ambassador (Staff) ===
 
=== Safety Ambassador (Staff) ===
  Reports to: Safety Manager On-Duty
+
  Reports to: Safety Ambassador Supervisor
 
  Badge Color Green
 
  Badge Color Green
  PIPs LT JG
+
  PIPs 02
 
  Role Type: On-site only
 
  Role Type: On-site only
 
  Endorsement Requirements (old): PTRL 2 and IC1 and above
 
  Endorsement Requirements (old): PTRL 2 and IC1 and above
 +
Age requirement: 18+
 
The Safety Ambassador's are the backbone of our Safety Department. The roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Staff are make of inviduals who display Norwescon's core values, have a working knowledge of Norwescon's and Department Policies and Procedures, are self-limiting within he/her skill set and have enough related expense in a combination customer services, as well as, Security type roles. The staff role commonly has at least one year experience with Norwescon Security.
 
The Safety Ambassador's are the backbone of our Safety Department. The roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Staff are make of inviduals who display Norwescon's core values, have a working knowledge of Norwescon's and Department Policies and Procedures, are self-limiting within he/her skill set and have enough related expense in a combination customer services, as well as, Security type roles. The staff role commonly has at least one year experience with Norwescon Security.
  
 
=== Safety Ambassador (Volunteer) ===
 
=== Safety Ambassador (Volunteer) ===
  Reports to: Safety Manager On-Duty
+
  Reports to: Safety Ambassador Supervisor
 
  Badge Color Blue
 
  Badge Color Blue
 
  PIPs 01
 
  PIPs 01
 
  Role Type: Pre-Event and On-site
 
  Role Type: Pre-Event and On-site
 
  Endorsement Requirements (old): PTRL 1
 
  Endorsement Requirements (old): PTRL 1
 +
Age requirement: 18+
 
The Safety Ambassador's are the backbone of our Safety Department. They roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Volunteers are made up of people who display Norwescon's core values and are self-limiting within he/her skill set. This role is for peole that are newer to the department and are still in the orientation process and should not respond to any priority 3 or above calls for service alone.
 
The Safety Ambassador's are the backbone of our Safety Department. They roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Volunteers are made up of people who display Norwescon's core values and are self-limiting within he/her skill set. This role is for peole that are newer to the department and are still in the orientation process and should not respond to any priority 3 or above calls for service alone.
  

Revision as of 17:28, 24 March 2022

Overview

THIS IS A DRAFT DOCUMENT

Safety Department

Department Leadership

Safety Manager

Assistant Safety Manager

Manager On-Duty

Safety Ambassador (Field Roles)

Safety Ambassador Shift Supervisor

Reports to: Safety Manager On-Duty
Badge Color Yellow
PIPs )4 Role Type: On-site only
Endorsement Requirements (old): PTRL 3 and IC2 or above
Age requirement: 21+

The Ambassador Shift Supervisor is a floating title that is assigned to the supervisor that is responsible for all Ambassadors, regardless of role or assignment that are on-duty at the time. Is the primary point of contact for Norwescon management.

Safety Ambassador Supervisor

Reports to: Safety Ambassador Shift Supervisor
Badge Color Yellow
PIPs O3
Role Type: Pre-event and on-site
Endorsement Requirements (old): PTRL 3 and IC2 or above
Age requirement: 21+

The Safety Ambassador Supervisor are responsible for mentoring and building up the rest of the Safety Ambassador Team. They are commonly the Incident Commander for Simple Incident Responses with 3 to 8 Safety Team involved. When Assigned they may conduct follow-up on incident reports when necessary. They are self-motivated inviduals with a proven customer service track record. They must have a strong understanding of Norwescon's polices and culture. Being not only self-limiting within his/her skill set and knowledge but must also be proactive in limiting those around them within their skillset/safety as well.

Safety Ambassador (Staff)

Reports to: Safety Ambassador Supervisor
Badge Color Green
PIPs 02
Role Type: On-site only
Endorsement Requirements (old): PTRL 2 and IC1 and above
Age requirement: 18+

The Safety Ambassador's are the backbone of our Safety Department. The roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Staff are make of inviduals who display Norwescon's core values, have a working knowledge of Norwescon's and Department Policies and Procedures, are self-limiting within he/her skill set and have enough related expense in a combination customer services, as well as, Security type roles. The staff role commonly has at least one year experience with Norwescon Security.

Safety Ambassador (Volunteer)

Reports to: Safety Ambassador Supervisor
Badge Color Blue
PIPs 01
Role Type: Pre-Event and On-site
Endorsement Requirements (old): PTRL 1
Age requirement: 18+

The Safety Ambassador's are the backbone of our Safety Department. They roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Volunteers are made up of people who display Norwescon's core values and are self-limiting within he/her skill set. This role is for peole that are newer to the department and are still in the orientation process and should not respond to any priority 3 or above calls for service alone.

Safety Support (Staff/Volunteer)

Reports to: Safety Manager On-Duty
Badge Color Green
PIPs none
Role Type: Pre-event
Endorsement Requirements (old): PTRO 0
Age requirement: none

Our Safety Support Staff and Volunteers are team members who have not started the orientation process to become a Safety Ambassador and/or are underage for that role. They preform a number of support roles: such as, office staff/volunteers, Radio/Discord Operators, Peace boning Table, Covid Safety Table, Tech support and so-on. the only difference between staff and volunteers in this role is 'staff' are qualified to preform their role without supervision.

Radio/Discord

Radio/Discord Supervisor

Radio Operator

Discord Operator

On-call Operator

Lead Operator

Office

Office Supervisor

Office Staff

Executive Department Leadership

Convention Services Director

Dpty. Convention Services Director (2nd)

Special Advisor & Lead Advocate