Difference between revisions of "Safety Department Roles"

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m (Convention Services Director)
(Office)
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== Office ==
 
== Office ==
 
=== Office Supervisor ===
 
=== Office Supervisor ===
 +
Reports to: Safety Manager On-Duty and/or Safety Manager
 +
Badge Color: Varies based on PTRL endorsement/rating
 +
PIPs: Varies based on PTRL endorsement/rating
 +
Role Type: On-site only and/or victual
 +
[[Security Staff Endorsements|Endorsement]] Requirements (old): none
 +
Age requirement: none
 +
The office Supervisor is responsible to mentor and train our office team. Oversees all aspects of our office operations
 
=== Office Staff ===
 
=== Office Staff ===
 +
Reports to: Safety Manager On-Duty and/or Office Supervisor
 +
Badge Color: Varies based on PTRL endorsement/rating
 +
PIPs: Varies based on PTRL endorsement/rating
 +
Role Type: On-site only and/or victual
 +
[[Security Staff Endorsements|Endorsement]] Requirements (old): none
 +
Age requirement: none
 +
 
= Executive Department Leadership =
 
= Executive Department Leadership =
 
=== Convention Services Director ===
 
=== Convention Services Director ===

Revision as of 13:42, 25 March 2022

THIS IS A DRAFT DOCUMENT

Safety Department

Department Leadership

Safety Manager

Reports to: Dpty. Convention Services Director
Badge Color: Red
Gold Badge
PIPs O6
Role Type: Pre-event and On-site
Endorsement Requirements (old): PTRL3, IC3, DISP2, APPU2
Age requirement: 21+

Assistant Safety Manager

Reports to: Dpty. Convention Services Director
Badge Color: Red
Silver Badge
PIPs O5
Role Type: Pre-event and On-site
Endorsement Requirements (old): PTRL3, IC3, DISP2, APPU2
Age requirement: 21+

Manager On-Duty

Reports to: Dpty. Convention Services Director
Badge Color: n/a
Sliver Badge
PIPs n/a
Role Type: Pre-event and On-site
Endorsement Requirements (old): PTRL3, IC3, DISP2, APPU2
Age requirement: 21+

Safety Ambassador (Field Roles)

Safety Ambassador Shift Supervisor

Reports to: Safety Manager On-Duty
Badge Color: Yellow
PIPs O4 Role 
Silver Badge
Type: On-site only
Endorsement Requirements (old): PTRL 3 and IC2 or above
Age requirement: 21+

The Ambassador Shift Supervisor is a floating title that is assigned to the supervisor that is responsible for all Ambassadors, regardless of role or assignment that are on-duty at the time. Is the primary point of contact for Norwescon management.

Safety Ambassador Supervisor

Reports to: Safety Ambassador Shift Supervisor
Badge Color: Yellow
PIPs O3
Role Type: Pre-event and on-site
Endorsement Requirements (old): PTRL 3 and IC2 or above
Age requirement: 21+

The Safety Ambassador Supervisor are responsible for mentoring and building up the rest of the Safety Ambassador Team. They are commonly the Incident Commander for Simple Incident Responses with 3 to 8 Safety Team involved. When Assigned they may conduct follow-up on incident reports when necessary. They are self-motivated inviduals with a proven customer service track record. They must have a strong understanding of Norwescon's polices and culture. Being not only self-limiting within his/her skill set and knowledge but must also be proactive in limiting those around them within their skillset/safety as well.

Safety Ambassador (Staff)

Reports to: Safety Ambassador Supervisor
Badge Color: Green
PIPs 02
Role Type: On-site only
Endorsement Requirements (old): PTRL 2 and IC1 and above
Age requirement: 18+

The Safety Ambassador's are the backbone of our Safety Department. The roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Staff are make of inviduals who display Norwescon's core values, have a working knowledge of Norwescon's and Department Policies and Procedures, are self-limiting within he/her skill set and have enough related expense in a combination customer services, as well as, Security type roles. The staff role commonly has at least one year experience with Norwescon Security.

Safety Ambassador (Volunteer)

Reports to: Safety Ambassador Supervisor
Badge Color: Blue
PIPs 01
Role Type: Pre-Event and On-site
Endorsement Requirements (old): PTRL 1
Age requirement: 18+

The Safety Ambassador's are the backbone of our Safety Department. They roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Volunteers are made up of people who display Norwescon's core values and are self-limiting within he/her skill set. This role is for peole that are newer to the department and are still in the orientation process and should not respond to any priority 3 or above calls for service alone.

Safety Support (Staff/Volunteer)

Reports to: Safety Manager On-Duty
Badge Color Green
PIPs none
Role Type: Pre-event
Endorsement Requirements (old): PTRO 0
Age requirement: none

Our Safety Support Staff and Volunteers are team members who have not started the orientation process to become a Safety Ambassador and/or are underage for that role. They preform a number of support roles: such as, office staff/volunteers, Radio/Discord Operators, Peace boning Table, Covid Safety Table, Tech support and so-on. the only difference between staff and volunteers in this role is 'staff' are qualified to preform their role without supervision.

Radio/Discord

Radio/Discord Supervisor

Reports to: Safety Manager On-Duty
Badge Color: Varies based on PTRL endorsement/rating
PIPs: varies based Ambassador role
Role Type: On-site only, limited pre-event
Endorsement Requirements (old): PTRL 1 and IC2 or above
Age requirement: 18+

The Radio/Discord Supervisor(s) role is to mentor and training our Radio and Discord Operator team. This person(s) would try to check in with every shift to make sure they are good, provide backup coverage during emergencies and promote our Norwescon core Values and Mission statement. Promotes our training mentorship moto of 'watch one, do one and teach one"

Radio Operator

Reports to: Safety Manager On-Duty and/or Radio/Discord Supervisor
Badge Color: Varies based on PTRL endorsement/rating
PIPs Varies based on PTRL endorsement/rating
Role Type: On-site only
Endorsement Requirements (old): DISP 2
Age requirement: none

The Radio Operator (formally Security Dispatcher) is the right hand of both our Safety Manager On-Duty (MOD) and our Safety Ambassador Shift Supervisor. The Radio Operator will dispatch resources, track real-time incident response and receive calls for service that come in via the Hotel Radio, the Con Radios and/or the phone. They will manage our workflows and track our field units via our CAD (Computer Aided Dispatch) System.

Discord Operator

Reports to: Safety Manager On-Duty and/or Radio/Discord Supervisor 
Badge Color: Varies based on PTRL endorsement/rating
PIPs: Varies based on PTRL endorsement/rating
Role Type: On-site only and/or victual 
Endorsement Requirements (old): DISP 1 or above
Age requirement: none

The Discord Operator is primarily responsible for requests for service that come in via Discord, email and text messaging. This position my be on-site and/or victual. Also, if on site this position would be responsible for answer the phone in the Radio/Discord Office.

On-call Operator

Not used at Norwescon 44

Lead Operator

Not used at Norwescon 44

Office

Office Supervisor

Reports to: Safety Manager On-Duty and/or Safety Manager
Badge Color: Varies based on PTRL endorsement/rating
PIPs: Varies based on PTRL endorsement/rating
Role Type: On-site only and/or victual 
Endorsement Requirements (old): none
Age requirement: none

The office Supervisor is responsible to mentor and train our office team. Oversees all aspects of our office operations

Office Staff

Reports to: Safety Manager On-Duty and/or Office Supervisor 
Badge Color: Varies based on PTRL endorsement/rating
PIPs: Varies based on PTRL endorsement/rating
Role Type: On-site only and/or victual 
Endorsement Requirements (old): none
Age requirement: none

Executive Department Leadership

Convention Services Director

Reports to: N/A
Badge Color: Red
Gold Badge
PIPs O10
Role Type: Pre-event
Endorsement Requirements (old): PTRL2, IC2
Age requirement: 21+

The Convention Services Director shall be responsible for the on-site operation of the convention during the convention

Dpty. Convention Services Director (2nd)

Reports to: Convention Services Director
Badge Color: Red
Sliver Badge
PIPs 09
Role Type: Pre-event
Endorsement Requirements (old): PTRL3, IC3, DISP2, APPU2
Age requirement: 21+

Serves as Convention Services ‘second’ (Deputy Director) over assigned areas (typically, Operations & Safety, i.e. Safety & Office) and any other, as assigned by Convention Services Director (Executive). Acts in the Convention Services Director’s stead in matters concerning assigned portfolio; may engage in inter-team/departmental liaison to coordinate activities relating to core duties that impact/involve other departments/teams/activities. Responsible for hiring the Safety Manager and ensuring Safety/Office Team is adequately resourced. Provides second-level oversight of and guidance to Safety & Office operations. Serves as a member of the Convention Services leadership team in collaboration with other members, as designated by the Convention Services Director. Materially participates in deliberations and decision-making around Convention Services activities. During the Convention, may serve (as needed) as a rotating ‘Manager of the Day’ for Safety/Office operations; maintains continual liaison with Convention Services Director and any other departments/teams/activities as may impact core duties. May participate in setup and takedown activities at the start and end of Convention, respectively.

Special Advisor & Lead Advocate

Reports to: Convention Services Director
Badge Color: Red
PIPs O7/O8
Role Type: On-site and pre-event
Age requirement: 21+

Specials Advisor

Endorsement Requirements (old): PTRL 3 and IC2 or above
Prerequisites: Served as either Convention Services Director and/or Dpty. Convention Services Director (2nd) at large

The Special Advisor is a former Convention Services Director and/or Dpty. Convention Services Director (must have overseen/been responsible for the entire department). Acts in the Convention Services Director’s stead in the adbsense of a Deputy Convention Services Director and is delegated, may engage in inter-team/departmental liaison to coordinate activities that impact/involve other departments/teams/activities. Acts as the 4th tier backup for all departments Directors and Managers. Serves as a member of the Convention Services leadership team in collaboration with other members, as designated by the Convention Services Director. Materially participates in deliberations and decision-making around Convention Services activities. During the Convention, may serve (as needed) as a rotating ‘Manager of the Day’ for Safety/Office operations; maintains continual liaison with Convention Services Director and any other departments/teams/activities as may impact core duties. May participate in setup and takedown activities at the start and end of Convention, respectively.

Lead Advocate

Endorsement Requirements (old): PTRL 5, APPU 4 and IC 4 or above

The Lead Advocate is responsible for managing the follow-up on any reports of harassments, decimation, fraud and/or any HR investigation related to the convention. The primary goal of this position is to allow our Executive Team to remain a neutral during the process to enable them to be a fair and balanced decision makers. The Lead Advocate is authorized, on a limited bases, speak on behave of the Executive Team and Convention about the process and its outcomes. Is responsible for maintaining for maintaining a semi-transparent process while protecting the confidentially of the involved parties. Acts as key advisor on the process and presidents to the Executive Team and involved convention leadership. Works closely to ensure that all parties feel respected, listen to and taken seriously throw-out the process.