Safety Department Roles
- 1 Overview
- 2 Safety Department
- 2.1 Department Leadership
- 2.2 Safety Ambassador (Field Roles)
- 2.3 Radio/Discord
- 2.4 Office
- 3 Executive Department Leadership
THIS IS A DRAFT DOCUMENT
Assistant Safety Manager
Safety Ambassador (Field Roles)
Safety Ambassador Shift Supervisor
Reports to: Safety Manager On-Duty Badge Color Yellow PIPs )4 Role Type: On-site only Endorsement Requirements (old): PTRL 3 and IC2 or above Age requirement: 21+
The Ambassador Shift Supervisor is a floating title that is assigned to the supervisor that is responsible for all Ambassadors, regardless of role or assignment that are on-duty at the time. Is the primary point of contact for Norwescon management.
Safety Ambassador Supervisor
Reports to: Safety Ambassador Shift Supervisor Badge Color Yellow PIPs O3 Role Type: Pre-event and on-site Endorsement Requirements (old): PTRL 3 and IC2 or above Age requirement: 21+
The Safety Ambassador Supervisor are responsible for mentoring and building up the rest of the Safety Ambassador Team. They are commonly the Incident Commander for Simple Incident Responses with 3 to 8 Safety Team involved. When Assigned they may conduct follow-up on incident reports when necessary. They are self-motivated inviduals with a proven customer service track record. They must have a strong understanding of Norwescon's polices and culture. Being not only self-limiting within his/her skill set and knowledge but must also be proactive in limiting those around them within their skillset/safety as well.
Safety Ambassador (Staff)
Reports to: Safety Ambassador Supervisor Badge Color Green PIPs 02 Role Type: On-site only Endorsement Requirements (old): PTRL 2 and IC1 and above Age requirement: 18+
The Safety Ambassador's are the backbone of our Safety Department. The roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Staff are make of inviduals who display Norwescon's core values, have a working knowledge of Norwescon's and Department Policies and Procedures, are self-limiting within he/her skill set and have enough related expense in a combination customer services, as well as, Security type roles. The staff role commonly has at least one year experience with Norwescon Security.
Safety Ambassador (Volunteer)
Reports to: Safety Ambassador Supervisor Badge Color Blue PIPs 01 Role Type: Pre-Event and On-site Endorsement Requirements (old): PTRL 1 Age requirement: 18+
The Safety Ambassador's are the backbone of our Safety Department. They roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Volunteers are made up of people who display Norwescon's core values and are self-limiting within he/her skill set. This role is for peole that are newer to the department and are still in the orientation process and should not respond to any priority 3 or above calls for service alone.
Safety Support (Staff/Volunteer)
Reports to: Safety Manager On-Duty Badge Color Green PIPs none Role Type: Pre-event Endorsement Requirements (old): PTRO 0 Age requirement: none
Our Safety Support Staff and Volunteers are team members who have not started the orientation process to become a Safety Ambassador and/or are underage for that role. They preform a number of support roles: such as, office staff/volunteers, Radio/Discord Operators, Peace boning Table, Covid Safety Table, Tech support and so-on. the only difference between staff and volunteers in this role is 'staff' are qualified to preform their role without supervision.
Reports to: Safety Manager On-Duty Badge Color: Varies based on PTRL endorsement/rating PIPs: varies based Ambassador role Role Type: On-site only, limited pre-event Endorsement Requirements (old): PTRL 1 and IC2 or above Age requirement: 18+
The Radio/Discord Supervisor(s) role is to mentor and training our Radio and Discord Operator team. This person(s) would try to check in with every shift to make sure they are good, provide backup coverage during emergencies and promote our Norwescon core Values and Mission statement. Promotes our training mentorship moto of 'watch one, do one and teach one"
Reports to: Safety Manager On-Duty Badge Color Yellow PIPs )4 Role Type: On-site only Endorsement Requirements (old): DISP 2 Age requirement: none
The Radio Operator (formally Security Dispatcher) is the right hand of both our Safety Manager On-Duty (MOD) and our Safety Ambassador Shift Supervisor. The Radio Operator will dispatch resources, track real-time incident response and receive calls for service that come in via the Hotel Radio, the Con Radios and/or the phone. They will manage our workflows and track our field units via our CAD (Computer Aided Dispatch) System.
Reports to: Safety Manager On-Duty and/or Radio/Discord Supervisor Badge Color Yellow PIPs Role Type: On-site only and/or victual Endorsement Requirements (old): DISP 1 or above Age requirement: none
The Discord Operator is primarily responsible for requests for service that come in via Discord, email and text messaging. This position my be on-site and/or victual. Also, if on site this position would be responsible for answer the phone in the Radio/Discord Office.
Executive Department Leadership
Convention Services Director
Dpty. Convention Services Director (2nd)
Reports to: Convention Services Director Badge Color: Red PIPs none Role Type: Pre-event Endorsement Requirements (old): PTRL3, IC3, DISP2, APPU2 Age requirement: 21+
Serves as Convention Services ‘second’ (Deputy Director) over assigned areas (typically, Operations & Safety, i.e. Safety & Office) and any other, as assigned by Convention Services Director (Executive). Acts in the Convention Services Director’s stead in matters concerning assigned portfolio; may engage in inter-team/departmental liaison to coordinate activities relating to core duties that impact/involve other departments/teams/activities. Responsible for hiring the Safety Manager and ensuring Safety/Office Team is adequately resourced. Provides second-level oversight of and guidance to Safety & Office operations. Serves as a member of the Convention Services leadership team in collaboration with other members, as designated by the Convention Services Director. Materially participates in deliberations and decision-making around Convention Services activities. During the Convention, may serve (as needed) as a rotating ‘Manager of the Day’ for Safety/Office operations; maintains continual liaison with Convention Services Director and any other departments/teams/activities as may impact core duties. May participate in setup and takedown activities at the start and end of Convention, respectively.