Safety Department Roles: Difference between revisions
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'''THIS IS A DRAFT DOCUMENT''' | '''THIS IS A DRAFT DOCUMENT''' | ||
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== Department Leadership == | == Department Leadership == | ||
=== Safety Manager === | === Safety Manager === | ||
Reports to: Dpty. Convention Services Director | |||
Badge Color: Red | |||
Gold Badge | |||
PIPs O6 | |||
Role Type: Pre-event and On-site | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL3, IC3, DISP2, APPU2 | |||
Age requirement: 21+ | |||
=== Assistant Safety Manager === | === Assistant Safety Manager === | ||
Reports to: Dpty. Convention Services Director | |||
Badge Color: Red | |||
Silver Badge | |||
PIPs O5 | |||
Role Type: Pre-event and On-site | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL3, IC3, DISP2, APPU2 | |||
Age requirement: 21+ | |||
=== Manager On-Duty === | === Manager On-Duty === | ||
Reports to: Dpty. Convention Services Director | |||
Badge Color: n/a | |||
Sliver Badge | |||
PIPs n/a | |||
Role Type: Pre-event and On-site | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL3, IC3, DISP2, APPU2 | |||
Age requirement: 21+ | |||
== Safety Ambassador (Field Roles) == | == Safety Ambassador (Field Roles) == | ||
=== Safety Ambassador Shift Supervisor === | === Safety Ambassador Shift Supervisor === | ||
Reports to: Safety Manager On-Duty | Reports to: Safety Manager On-Duty | ||
Badge Color Yellow | Badge Color: Yellow | ||
PIPs | PIPs O4 Role | ||
Endorsement Requirements (old): PTRL 3 and IC2 or above | Silver Badge | ||
Type: On-site only | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL 3 and IC2 or above | |||
Age requirement: 21+ | Age requirement: 21+ | ||
The Ambassador Shift Supervisor is a floating title that is assigned to the supervisor that is responsible for all Ambassadors, regardless of role or assignment that are on-duty at the time. Is the primary point of contact for Norwescon management. | The Ambassador Shift Supervisor is a floating title that is assigned to the supervisor that is responsible for all Ambassadors, regardless of role or assignment that are on-duty at the time. Is the primary point of contact for Norwescon management. | ||
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=== Safety Ambassador Supervisor === | === Safety Ambassador Supervisor === | ||
Reports to: Safety Ambassador Shift Supervisor | Reports to: Safety Ambassador Shift Supervisor | ||
Badge Color Yellow | Badge Color: Yellow | ||
PIPs O3 | PIPs O3 | ||
Role Type: Pre-event and on-site | Role Type: Pre-event and on-site | ||
Endorsement Requirements (old): PTRL 3 and IC2 or above | [[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL 3 and IC2 or above | ||
Age requirement: 21+ | Age requirement: 21+ | ||
The Safety Ambassador Supervisor are responsible for mentoring and building up the rest of the Safety Ambassador Team. They are commonly the Incident Commander for Simple Incident Responses with 3 to 8 Safety Team involved. When Assigned they may conduct follow-up on incident reports when necessary. They are self-motivated inviduals with a proven customer service track record. They must have a strong understanding of Norwescon's polices and culture. Being not only self-limiting within his/her skill set and knowledge but must also be proactive in limiting those around them within their skillset/safety as well. | The Safety Ambassador Supervisor are responsible for mentoring and building up the rest of the Safety Ambassador Team. They are commonly the Incident Commander for Simple Incident Responses with 3 to 8 Safety Team involved. When Assigned they may conduct follow-up on incident reports when necessary. They are self-motivated inviduals with a proven customer service track record. They must have a strong understanding of Norwescon's polices and culture. Being not only self-limiting within his/her skill set and knowledge but must also be proactive in limiting those around them within their skillset/safety as well. | ||
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=== Safety Ambassador (Staff) === | === Safety Ambassador (Staff) === | ||
Reports to: Safety Ambassador Supervisor | Reports to: Safety Ambassador Supervisor | ||
Badge Color Green | Badge Color: Green | ||
PIPs 02 | PIPs 02 | ||
Role Type: On-site only | Role Type: On-site only | ||
Endorsement Requirements (old): PTRL 2 and IC1 and above | [[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL 2 and IC1 and above | ||
Age requirement: 18+ | Age requirement: 18+ | ||
The Safety Ambassador's are the backbone of our Safety Department. The roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Staff are make of inviduals who display Norwescon's core values, have a working knowledge of Norwescon's and Department Policies and Procedures, are self-limiting within he/her skill set and have enough related expense in a combination customer services, as well as, Security type roles. The staff role commonly has at least one year experience with Norwescon Security. | The Safety Ambassador's are the backbone of our Safety Department. The roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Staff are make of inviduals who display Norwescon's core values, have a working knowledge of Norwescon's and Department Policies and Procedures, are self-limiting within he/her skill set and have enough related expense in a combination customer services, as well as, Security type roles. The staff role commonly has at least one year experience with Norwescon Security. | ||
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=== Safety Ambassador (Volunteer) === | === Safety Ambassador (Volunteer) === | ||
Reports to: Safety Ambassador Supervisor | Reports to: Safety Ambassador Supervisor | ||
Badge Color Blue | Badge Color: Blue | ||
PIPs 01 | PIPs 01 | ||
Role Type: Pre-Event and On-site | Role Type: Pre-Event and On-site | ||
Endorsement Requirements (old): PTRL 1 | [[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL 1 | ||
Age requirement: 18+ | Age requirement: 18+ | ||
The Safety Ambassador's are the backbone of our Safety Department. They roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Volunteers are made up of people who display Norwescon's core values and are self-limiting within he/her skill set. This role is for peole that are newer to the department and are still in the orientation process and should not respond to any priority 3 or above calls for service alone. | The Safety Ambassador's are the backbone of our Safety Department. They roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Volunteers are made up of people who display Norwescon's core values and are self-limiting within he/her skill set. This role is for peole that are newer to the department and are still in the orientation process and should not respond to any priority 3 or above calls for service alone. | ||
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PIPs none | PIPs none | ||
Role Type: Pre-event | Role Type: Pre-event | ||
Endorsement Requirements (old): PTRO 0 | [[Security Staff Endorsements|Endorsement]] Requirements (old): PTRO 0 | ||
Age requirement: none | Age requirement: none | ||
Our Safety Support Staff and Volunteers are team members who have not started the orientation process to become a Safety Ambassador and/or are underage for that role. They preform a number of support roles: such as, office staff/volunteers, Radio/Discord Operators, Peace boning Table, Covid Safety Table, Tech support and so-on. the only difference between staff and volunteers in this role is 'staff' are qualified to preform their role without supervision. | Our Safety Support Staff and Volunteers are team members who have not started the orientation process to become a Safety Ambassador and/or are underage for that role. They preform a number of support roles: such as, office staff/volunteers, Radio/Discord Operators, Peace boning Table, Covid Safety Table, Tech support and so-on. the only difference between staff and volunteers in this role is 'staff' are qualified to preform their role without supervision. | ||
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== Radio/Discord == | == Radio/Discord == | ||
=== Radio/Discord Supervisor === | === Radio/Discord Supervisor === | ||
Reports to: Safety Manager On-Duty | |||
Badge Color: Varies based on PTRL endorsement/rating | |||
PIPs: varies based Ambassador role | |||
Role Type: On-site only, limited pre-event | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL 1 and IC2 or above | |||
Age requirement: 18+ | |||
The Radio/Discord Supervisor(s) role is to mentor and training our Radio and Discord Operator team. This person(s) would try to check in with every shift to make sure they are good, provide backup coverage during emergencies and promote our Norwescon core Values and Mission statement. Promotes our training mentorship moto of 'watch one, do one and teach one" | |||
=== Radio Operator === | === Radio Operator === | ||
Reports to: Safety Manager On-Duty and/or Radio/Discord Supervisor | |||
Badge Color: Varies based on PTRL endorsement/rating | |||
PIPs Varies based on PTRL endorsement/rating | |||
Role Type: On-site only | |||
Endorsement Requirements (old): DISP 2 | |||
Age requirement: none | |||
The Radio Operator (formally Security Dispatcher) is the right hand of both our Safety Manager On-Duty (MOD) and our Safety Ambassador Shift Supervisor. The Radio Operator will dispatch resources, track real-time incident response and receive calls for service that come in via the Hotel Radio, the Con Radios and/or the phone. They will manage our workflows and track our field units via our CAD (Computer Aided Dispatch) System. | |||
=== Discord Operator === | === Discord Operator === | ||
Reports to: Safety Manager On-Duty and/or Radio/Discord Supervisor | |||
Badge Color: Varies based on PTRL endorsement/rating | |||
PIPs: Varies based on PTRL endorsement/rating | |||
Role Type: On-site only and/or victual | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): DISP 1 or above | |||
Age requirement: none | |||
The Discord Operator is primarily responsible for requests for service that come in via Discord, email and text messaging. This position my be on-site and/or victual. Also, if on site this position would be responsible for answer the phone in the Radio/Discord Office. | |||
=== On-call Operator === | === On-call Operator === | ||
'''Not used at Norwescon 44''' | |||
=== Lead Operator === | === Lead Operator === | ||
'''Not used at Norwescon 44''' | |||
== Office == | == Office == | ||
=== Office Supervisor === | === Office Supervisor === | ||
Reports to: Safety Manager On-Duty and/or Safety Manager | |||
Badge Color: Varies based on PTRL endorsement/rating | |||
PIPs: Varies based on PTRL endorsement/rating | |||
Role Type: On-site only and/or victual | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): none | |||
Age requirement: none | |||
The office Supervisor is responsible to mentor and train our office team. Oversees all aspects of our office operations | |||
=== Office Staff === | === Office Staff === | ||
Reports to: Safety Manager On-Duty and/or Office Supervisor | |||
Badge Color: Varies based on PTRL endorsement/rating | |||
PIPs: Varies based on PTRL endorsement/rating | |||
Role Type: On-site only and/or victual | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): none | |||
Age requirement: none | |||
= Executive Department Leadership = | = Executive Department Leadership = | ||
=== Convention Services Director === | === Convention Services Director === | ||
Reports to: N/A | |||
Badge Color: Red | |||
Gold Badge | |||
PIPs O10 | |||
Role Type: Pre-event | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL2, IC2 | |||
Age requirement: 21+ | |||
The Convention Services Director shall be responsible for the on-site operation of the convention during the convention | |||
=== Dpty. Convention Services Director (2nd) === | === Dpty. Convention Services Director (2nd) === | ||
Reports to: Convention Services Director | |||
Badge Color: Red | |||
Sliver Badge | |||
PIPs 09 | |||
Role Type: Pre-event | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL3, IC3, DISP2, APPU2 | |||
Age requirement: 21+ | |||
Serves as Convention Services ‘second’ (Deputy Director) over assigned areas (typically, Operations & Safety, i.e. Safety & Office) and any other, as assigned by Convention Services Director (Executive). Acts in the Convention Services Director’s stead in matters concerning assigned portfolio; may engage in inter-team/departmental liaison to coordinate activities relating to core duties that impact/involve other departments/teams/activities. Responsible for hiring the Safety Manager and ensuring Safety/Office Team is adequately resourced. Provides second-level oversight of and guidance to Safety & Office operations. Serves as a member of the Convention Services leadership team in collaboration with other members, as designated by the Convention Services Director. Materially participates in deliberations and decision-making around Convention Services activities. During the Convention, may serve (as needed) as a rotating ‘Manager of the Day’ for Safety/Office operations; maintains continual liaison with Convention Services Director and any other departments/teams/activities as may impact core duties. May participate in setup and takedown activities at the start and end of Convention, respectively. | |||
=== Special Advisor & Lead Advocate === | === Special Advisor & Lead Advocate === | ||
Reports to: Convention Services Director | |||
Badge Color: Red | |||
PIPs O7/O8 | |||
Role Type: On-site and pre-event | |||
Age requirement: 21+ | |||
==== Specials Advisor ==== | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL 3 and IC2 or above | |||
Prerequisites: Served as either Convention Services Director and/or Dpty. Convention Services Director (2nd) at large | |||
The Special Advisor is a former Convention Services Director and/or Dpty. Convention Services Director (must have overseen/been responsible for the entire department). Acts in the Convention Services Director’s stead in the adbsense of a Deputy Convention Services Director and is delegated, may engage in inter-team/departmental liaison to coordinate activities that impact/involve other departments/teams/activities. Acts as the 4th tier backup for all departments Directors and Managers. Serves as a member of the Convention Services leadership team in collaboration with other members, as designated by the Convention Services Director. Materially participates in deliberations and decision-making around Convention Services activities. During the Convention, may serve (as needed) as a rotating ‘Manager of the Day’ for Safety/Office operations; maintains continual liaison with Convention Services Director and any other departments/teams/activities as may impact core duties. May participate in setup and takedown activities at the start and end of Convention, respectively. | |||
==== Lead Advocate ==== | |||
[[Security Staff Endorsements|Endorsement]] Requirements (old): PTRL 5, APPU 4 and IC 4 or above | |||
The Lead Advocate is responsible for managing the follow-up on any reports of harassments, decimation, fraud and/or any HR investigation related to the convention. The primary goal of this position is to allow our Executive Team to remain a neutral during the process to enable them to be a fair and balanced decision makers. The Lead Advocate is authorized, on a limited bases, speak on behave of the Executive Team and Convention about the process and its outcomes. Is responsible for maintaining for maintaining a semi-transparent process while protecting the confidentially of the involved parties. Acts as key advisor on the process and presidents to the Executive Team and involved convention leadership. Works closely to ensure that all parties feel respected, listen to and taken seriously throw-out the process. | |||
Latest revision as of 13:43, 25 March 2022
THIS IS A DRAFT DOCUMENT
Safety Department
Department Leadership
Safety Manager
Reports to: Dpty. Convention Services Director Badge Color: Red Gold Badge PIPs O6 Role Type: Pre-event and On-site Endorsement Requirements (old): PTRL3, IC3, DISP2, APPU2 Age requirement: 21+
Assistant Safety Manager
Reports to: Dpty. Convention Services Director Badge Color: Red Silver Badge PIPs O5 Role Type: Pre-event and On-site Endorsement Requirements (old): PTRL3, IC3, DISP2, APPU2 Age requirement: 21+
Manager On-Duty
Reports to: Dpty. Convention Services Director Badge Color: n/a Sliver Badge PIPs n/a Role Type: Pre-event and On-site Endorsement Requirements (old): PTRL3, IC3, DISP2, APPU2 Age requirement: 21+
Safety Ambassador (Field Roles)
Safety Ambassador Shift Supervisor
Reports to: Safety Manager On-Duty Badge Color: Yellow PIPs O4 Role Silver Badge Type: On-site only Endorsement Requirements (old): PTRL 3 and IC2 or above Age requirement: 21+
The Ambassador Shift Supervisor is a floating title that is assigned to the supervisor that is responsible for all Ambassadors, regardless of role or assignment that are on-duty at the time. Is the primary point of contact for Norwescon management.
Safety Ambassador Supervisor
Reports to: Safety Ambassador Shift Supervisor Badge Color: Yellow PIPs O3 Role Type: Pre-event and on-site Endorsement Requirements (old): PTRL 3 and IC2 or above Age requirement: 21+
The Safety Ambassador Supervisor are responsible for mentoring and building up the rest of the Safety Ambassador Team. They are commonly the Incident Commander for Simple Incident Responses with 3 to 8 Safety Team involved. When Assigned they may conduct follow-up on incident reports when necessary. They are self-motivated inviduals with a proven customer service track record. They must have a strong understanding of Norwescon's polices and culture. Being not only self-limiting within his/her skill set and knowledge but must also be proactive in limiting those around them within their skillset/safety as well.
Safety Ambassador (Staff)
Reports to: Safety Ambassador Supervisor Badge Color: Green PIPs 02 Role Type: On-site only Endorsement Requirements (old): PTRL 2 and IC1 and above Age requirement: 18+
The Safety Ambassador's are the backbone of our Safety Department. The roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Staff are make of inviduals who display Norwescon's core values, have a working knowledge of Norwescon's and Department Policies and Procedures, are self-limiting within he/her skill set and have enough related expense in a combination customer services, as well as, Security type roles. The staff role commonly has at least one year experience with Norwescon Security.
Safety Ambassador (Volunteer)
Reports to: Safety Ambassador Supervisor Badge Color: Blue PIPs 01 Role Type: Pre-Event and On-site Endorsement Requirements (old): PTRL 1 Age requirement: 18+
The Safety Ambassador's are the backbone of our Safety Department. They roam Convention and Hotel spaces to provide customer server and safety awareness to our guests and membership. They also respond to a wide range of calls for services related to convention membership and space. Our Safety Ambassador Volunteers are made up of people who display Norwescon's core values and are self-limiting within he/her skill set. This role is for peole that are newer to the department and are still in the orientation process and should not respond to any priority 3 or above calls for service alone.
Safety Support (Staff/Volunteer)
Reports to: Safety Manager On-Duty Badge Color Green PIPs none Role Type: Pre-event Endorsement Requirements (old): PTRO 0 Age requirement: none
Our Safety Support Staff and Volunteers are team members who have not started the orientation process to become a Safety Ambassador and/or are underage for that role. They preform a number of support roles: such as, office staff/volunteers, Radio/Discord Operators, Peace boning Table, Covid Safety Table, Tech support and so-on. the only difference between staff and volunteers in this role is 'staff' are qualified to preform their role without supervision.
Radio/Discord
Radio/Discord Supervisor
Reports to: Safety Manager On-Duty Badge Color: Varies based on PTRL endorsement/rating PIPs: varies based Ambassador role Role Type: On-site only, limited pre-event Endorsement Requirements (old): PTRL 1 and IC2 or above Age requirement: 18+
The Radio/Discord Supervisor(s) role is to mentor and training our Radio and Discord Operator team. This person(s) would try to check in with every shift to make sure they are good, provide backup coverage during emergencies and promote our Norwescon core Values and Mission statement. Promotes our training mentorship moto of 'watch one, do one and teach one"
Radio Operator
Reports to: Safety Manager On-Duty and/or Radio/Discord Supervisor Badge Color: Varies based on PTRL endorsement/rating PIPs Varies based on PTRL endorsement/rating Role Type: On-site only Endorsement Requirements (old): DISP 2 Age requirement: none
The Radio Operator (formally Security Dispatcher) is the right hand of both our Safety Manager On-Duty (MOD) and our Safety Ambassador Shift Supervisor. The Radio Operator will dispatch resources, track real-time incident response and receive calls for service that come in via the Hotel Radio, the Con Radios and/or the phone. They will manage our workflows and track our field units via our CAD (Computer Aided Dispatch) System.
Discord Operator
Reports to: Safety Manager On-Duty and/or Radio/Discord Supervisor Badge Color: Varies based on PTRL endorsement/rating PIPs: Varies based on PTRL endorsement/rating Role Type: On-site only and/or victual Endorsement Requirements (old): DISP 1 or above Age requirement: none
The Discord Operator is primarily responsible for requests for service that come in via Discord, email and text messaging. This position my be on-site and/or victual. Also, if on site this position would be responsible for answer the phone in the Radio/Discord Office.
On-call Operator
Not used at Norwescon 44
Lead Operator
Not used at Norwescon 44
Office
Office Supervisor
Reports to: Safety Manager On-Duty and/or Safety Manager Badge Color: Varies based on PTRL endorsement/rating PIPs: Varies based on PTRL endorsement/rating Role Type: On-site only and/or victual Endorsement Requirements (old): none Age requirement: none
The office Supervisor is responsible to mentor and train our office team. Oversees all aspects of our office operations
Office Staff
Reports to: Safety Manager On-Duty and/or Office Supervisor Badge Color: Varies based on PTRL endorsement/rating PIPs: Varies based on PTRL endorsement/rating Role Type: On-site only and/or victual Endorsement Requirements (old): none Age requirement: none
Executive Department Leadership
Convention Services Director
Reports to: N/A Badge Color: Red Gold Badge PIPs O10 Role Type: Pre-event Endorsement Requirements (old): PTRL2, IC2 Age requirement: 21+
The Convention Services Director shall be responsible for the on-site operation of the convention during the convention
Dpty. Convention Services Director (2nd)
Reports to: Convention Services Director Badge Color: Red Sliver Badge PIPs 09 Role Type: Pre-event Endorsement Requirements (old): PTRL3, IC3, DISP2, APPU2 Age requirement: 21+
Serves as Convention Services ‘second’ (Deputy Director) over assigned areas (typically, Operations & Safety, i.e. Safety & Office) and any other, as assigned by Convention Services Director (Executive). Acts in the Convention Services Director’s stead in matters concerning assigned portfolio; may engage in inter-team/departmental liaison to coordinate activities relating to core duties that impact/involve other departments/teams/activities. Responsible for hiring the Safety Manager and ensuring Safety/Office Team is adequately resourced. Provides second-level oversight of and guidance to Safety & Office operations. Serves as a member of the Convention Services leadership team in collaboration with other members, as designated by the Convention Services Director. Materially participates in deliberations and decision-making around Convention Services activities. During the Convention, may serve (as needed) as a rotating ‘Manager of the Day’ for Safety/Office operations; maintains continual liaison with Convention Services Director and any other departments/teams/activities as may impact core duties. May participate in setup and takedown activities at the start and end of Convention, respectively.
Special Advisor & Lead Advocate
Reports to: Convention Services Director Badge Color: Red PIPs O7/O8 Role Type: On-site and pre-event Age requirement: 21+
Specials Advisor
Endorsement Requirements (old): PTRL 3 and IC2 or above Prerequisites: Served as either Convention Services Director and/or Dpty. Convention Services Director (2nd) at large
The Special Advisor is a former Convention Services Director and/or Dpty. Convention Services Director (must have overseen/been responsible for the entire department). Acts in the Convention Services Director’s stead in the adbsense of a Deputy Convention Services Director and is delegated, may engage in inter-team/departmental liaison to coordinate activities that impact/involve other departments/teams/activities. Acts as the 4th tier backup for all departments Directors and Managers. Serves as a member of the Convention Services leadership team in collaboration with other members, as designated by the Convention Services Director. Materially participates in deliberations and decision-making around Convention Services activities. During the Convention, may serve (as needed) as a rotating ‘Manager of the Day’ for Safety/Office operations; maintains continual liaison with Convention Services Director and any other departments/teams/activities as may impact core duties. May participate in setup and takedown activities at the start and end of Convention, respectively.
Lead Advocate
Endorsement Requirements (old): PTRL 5, APPU 4 and IC 4 or above
The Lead Advocate is responsible for managing the follow-up on any reports of harassments, decimation, fraud and/or any HR investigation related to the convention. The primary goal of this position is to allow our Executive Team to remain a neutral during the process to enable them to be a fair and balanced decision makers. The Lead Advocate is authorized, on a limited bases, speak on behave of the Executive Team and Convention about the process and its outcomes. Is responsible for maintaining for maintaining a semi-transparent process while protecting the confidentially of the involved parties. Acts as key advisor on the process and presidents to the Executive Team and involved convention leadership. Works closely to ensure that all parties feel respected, listen to and taken seriously throw-out the process.