Help Desk - Common Problems: Difference between revisions
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| Line 5: | Line 5: | ||
* Mobile Triage | * Mobile Triage | ||
** iOS or Android? | ** iOS or Android? | ||
** Downloaded the Airmeet app? | |||
** IF iOS the member needs to log in to Airmeet using the login button in the upper right corner before pasting the event link. VERY IMPORTANT they use the same email address they registered for the convention with. | ** IF iOS the member needs to log in to Airmeet using the login button in the upper right corner before pasting the event link. VERY IMPORTANT they use the same email address they registered for the convention with. | ||
Revision as of 14:27, 31 March 2021
Access Issues
Try first
- Verify the link they are using
- Verify that they are on a PC (if host/Speaker/Organizer)
- Mobile Triage
- iOS or Android?
- Downloaded the Airmeet app?
- IF iOS the member needs to log in to Airmeet using the login button in the upper right corner before pasting the event link. VERY IMPORTANT they use the same email address they registered for the convention with.
This Airmeet is Private
This error is commonly because the person was either NOT uploaded or NOT uploaded with correct information to Airmeet. If you have this issue, refer them to @reg to verify the email address that is in the system.
Page access is restricted
This is common when someone is using a URL to a admin/organizer only [art oof