Radio Quick Ref - Discord Operator
Discord Dispatch examples and notes (Discord dispatch is also known as Seat2 or Call Receiver)
On your Desk
- InterOp1 Main Radio
- Special Events/Transportation/Tech Radio (this radio will scan between these three channels)
- Computer with three monitors
- Portable Radio
- Printer shared between all stations
At the end of your shift
Pass on tie-ins to outgoing Call Receiver (both of you must sign off on the information transfer)
At the beginning of your shift.
- Verify all equipment is operational. (telephone dial tone, all 3 radios, computer)
- Receive any tie-ins from the outgoing Discord Operator (if any), or Radio Operator. (both of you must sign off on the information transfer)
You have two radios (plus Discord and the phone) to pay close attention to as well as being the assistant to the Security dispatcher.
- Radio: You answer to calls on any of the InterOp and/or Special Event/Transportation/Tech for "Radio," "Dispatch" or "Security."
- Phone: You answer this phone with "Norwescon Radio"
CAD (Computer Aided Dispatch) Software
Regardless of where the call originates, you write or type whatever information comes to you. The information needs to be entered into the CAD system, but if you aren't familiar enough with the CAD to enter the information in real-time, you can use a notepad document or paper. If you use notepad, <F5> will enter a time stamp. If you use paper, you much write the time and the date needs to noted somehow in a fashion that anyone reviewing it will be able to determine what date and time that call came in and what happened with that call.
If the inbound call is an Emergency or Priority Call, the Radio Operator will NEED to act on it. Getting it into the CAD quickly is a good idea, but if you need to, and the Radio Operator isn't already swamped with other things, you can pass the information directly.