Radio Quick Ref - Discord Operator
NOTE: This information has not been updated for NWC 44
ConComm Dispatch examples and notes (ConComm dispatch is also known as Seat2 or Call Receiver) Your equipment: Concomm Main Radio Transportation/Tech Radio (this radio will scan between these two channels) Telephone Computer with Two monitors Behind you: Portable Radio Printer shared between all stations If you need to have a lengthy conversation with someone on the ConComm, switch them to one of the Talk channels and use the portable radio from behind you. That way you can still be available for a call for Dispatch on Calling.
At the end of your shift Pass on tie-ins to outgoing Call Receiver (both of you must sign off on the information transfer) At the beginning of your shift. Verify all equipment is operational. (telephone dial tone, all 3 radios, computer) Receive any tie-ins from the outgoing Call Receiver (if any), or Security Dispatcher. (both of you must sign off on the information transfer)
You have two stations (one radio and one phone) to pay close attention to as well as being the assistant to the Security dispatcher. Radio: You answer to calls on Calling (which is the main ConComm channel) for "Dispatch" or "Security." Phone: You answer this phone with "Norwescon Dispatch"
Regardless of where the call originates, you write or type whatever information comes to you. The information needs to be entered into the CAD system, but if you aren't familiar enough with the CAD to enter the information in real-time, you can use a notepad document or paper. If you use notepad, <F5> will enter a time stamp. If you use paper, you much write the time and the date needs to noted somehow in a fashion that anyone reviewing it will be able to determine what date and time that call came in and what happened with that call. If the inbound call is an Emergency or Priority Call, the Security Dispatcher will NEED to act on it. Getting it into the CAD quickly is a good idea, but if you need to, and the Security Dispatcher isn't already swamped with other things, you can pass the information directly.