Help (NWC43): Difference between revisions

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!DRAFT!
== Airmeet's Knowledge Base ==
The platform we are using to host Norwescon 43 is called Airmeet. Most answers can be found at Airmeet's wonderful knowledge base. You can find it at '''https://help.airmeet.com/hc'''.


== Welcome to Norwescon 43's Help Desk! ==
== Airmeet's Help Files ==
Most answers can be found at Airmeet's wonderful knowledge base. You can find it at '''https://help.airmeet.com/hc'''.


== Norwescon's Knowledge Base ==
== Norwescon's Knowledge Base ==
=== FAQ ===
<big>Please check out our '''[[FAQ (NWC43)|FAQ]]''' page for answers to most questions</big>
=== Attendee Topics ===
=== Attendee Topics ===
'''Q.  My household is sharing one computer, webcam, and IP address, to attend Norwescon 43. Do we register as one person or two?'''
* [[Closed Captioning in Airmeet]]
*[[Dark Mode in Airmeet]]
* [[Airmeet Attendee Guide]]
* [[Guidebook Tips]]
*[[Game Signups]]


A. In order for each person to appear with their name and information you do need to have a registration for each of them so that they have their own Airmeet account/login. However you will only be able to attend one event/panel at a time as simultaneous account logins are not possible. If one person in your household registers, you are welcome to attend events together. If both of you register only one of you will be able to be logged in and attending something at a time.  IP address is not a criteria, if you have multiple computers, please register each person and attend from individual devices.
*Logging in for the first time? Check out this video [https://www.norwescon.org/help/ on our help page] for a tutorial.
 
'''Q. How many events/panels are running at the same time during Norwescon43e?'''
 
A. We'll have 10 stages running at once most of the time so you'll have to decide where you want to be.


=== Panelist Topics ===
=== Panelist Topics ===
=== Club/Vendor/Artiest Topics ===
=== Club/Vendor/Artist Topics ===


=== Staff/Volunteer Topics ===
=== Staff/Volunteer Topics ===
* [[Discord Staff Server]]
* [[Discord Tips & Tricks]]
* [[Help Desk Workflows (NWC43)|Help Desk Workflows]]
* [[Help Desk - Common Problems]]
* [[Airmeet Session Host Checkoff List|Airmeet Session Host Checkoff List]]
* [[Airmeet Session Host Guide]]
* [[Airmeet Session Host List for Special Events]]
*[[How To Be an Airmeet Game Host]]


== Still need help or cannot find what you are looking for? ==
== Still need help or cannot find what you are looking for? ==
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Phone: (253) 235-9296 (voicemail/text only)<br>
Phone: (253) 235-9296 (voicemail/text only)<br>
Email: helpdesk@norwescon.org (best for questions before the convention)
Email: helpdesk@norwescon.org (best for questions before the convention)
[[Category: Norwescon 43]]

Latest revision as of 12:33, 1 April 2021

Airmeet's Knowledge Base

The platform we are using to host Norwescon 43 is called Airmeet. Most answers can be found at Airmeet's wonderful knowledge base. You can find it at https://help.airmeet.com/hc.


Norwescon's Knowledge Base

FAQ

Please check out our FAQ page for answers to most questions

Attendee Topics

  • Logging in for the first time? Check out this video on our help page for a tutorial.

Panelist Topics

Club/Vendor/Artist Topics

Staff/Volunteer Topics

Still need help or cannot find what you are looking for?

If you still need help you can contact Norwescon's Help Desk staff at

Real Time Chat (fastest response during convention hours)
Phone: (253) 235-9296 (voicemail/text only)
Email: helpdesk@norwescon.org (best for questions before the convention)

Retrieved from "https://wiki.norwescon.org/index.php?title=Help_(NWC43)&oldid=545"